The Missed-Call Kit
for water damage.

What is inside

A burst pipe at 2 in the morning will not wait. The customer calls once, with water on the floor. The first company that answers gets the job.

1. 01

   What counts as urgent

   Call these back first, before anything else.

   • Water is still running and they cannot stop it.
   • Water is coming through the roof inside the home.
   • Water is near outlets, the panel, or appliances.
   • There is dirty water from a drain or a flood.

2. 02

   The five questions

   Ask them in this order, on every call.

   1. Their name and the best number to call back.
   2. The job address, with the city or neighborhood.
   3. Where is the water coming from? A pipe, the roof, an appliance, or a flood?
   4. Is water still running? Were they able to close the shutoff valve?
   5. Are they filing an insurance claim? Do they have a claim number yet?

   Before they hang up: If water is running, they should close the main shutoff valve. If water is near outlets or the panel, they should turn off the breaker only if they can reach it without stepping in water. If not, they should stay out and call 911 or FPL.

3. 03

   The text back

   Sent within a minute of a missed call. Change it to your own words.

   You

   Hi, this is [your company]. We saw your call. Do you have water inside the home? Send photos of the damage and your address, or book here: [your link]. Reply STOP to opt out.

   Only text people who called you or gave you their number for this. The first text always carries the opt-out line.

4. 04

   The quote that went quiet

   Two short texts. Most quotes die from silence, not from a no.

   You · Day 2

   Hi [name], this is [your company]. Did you get a chance to look at the estimate? If the insurance company asked for something, reply here and I will send what we have.

   You · Day 7

   Hi [name]. We still have your estimate. Moisture left in the wall can turn into mold. If you want, I can hold a day for you this week. Just reply YES and I will send the times.

5. 05

   Your job board

   Every job sits in one of these columns. If you cannot say which, it is lost.

   1. Call
   2. →
   3. Contacted
   4. →
   5. Inspection booked
   6. →
   7. Estimate sent
   8. →
   9. Approved
   10. →
   11. Drying and repair

6. 06

   Your past customers

   Once a year, one short text to the people who already know you. Only to those who agreed.

   In May, before the rains. That way they have your number saved when water gets in at midnight.

   You

   Hi [name], this is [your company]. The rainy season is coming. Save this number: if water gets in, day or night, call us or book here: [your link]. Reply STOP to opt out.

   Send this text only to customers who agreed to receive texts, never before 8 AM or after 8 PM.

7. 07

   The rules before you text

   Quiet hours, permission, the opt-out line, and your license. Six rules on one page.

   1. Do not send follow-up or promotional texts between 8 PM and 8 AM. Florida law asks for this.
   2. For promotional texts, like the reminder to past customers, you need the customer's written permission. Keep the proof.
   3. The first text carries the opt-out line. If someone replies STOP, ALTO or PARE, do not text them again.
   4. Always say who is texting: your company name, in the first text.
   5. Business texts are registered with the phone carriers. Without that registration, many texts never arrive.
   6. Do not pay or give gifts for reviews, and do not write fake reviews. Federal law bans it.

   Your license: In Florida, the DBPR licenses mold assessors and mold remediators (Chapter 468, Part XVI). Water extraction and drying alone has no state license. If you do mold work, put your license on your website and your estimates. Many customers have an insurance claim: you help with the photos and the paperwork, but the claim is the customer's to handle.

   This is not legal advice. YaContesta.pro is a software company, not a law firm. If you have a question about your own case, ask a lawyer.

8. 08

   The ten-minute test

   Tonight, hear what your customer hears when nobody picks up.

   • Call your own number after 6 PM, from another phone.
   • Did someone answer, or did you get voicemail?
   • Is the voicemail in English and Spanish?
   • Did a text back arrive? How long did it take?
   • Does the text have a booking link or ask for a photo?
   • The next day, did anyone call you back without being asked?

   If you checked "no" on two or more, that is where jobs are slipping away. That is what we fix.