The AC died at six on a Tuesday in August. They are calling three companies.
A text back on every missed call, nights and weekends covered, in both languages, for AC companies in west Miami-Dade.
Text back, example
Hi, we saw your call. Can a tech come by today between 7 and 9 PM?
Goes out on its own when nobody picks up.
THE FAILURE
How fast should an AC company answer a missed call?
Within minutes. A family with no AC calls the next number until somebody picks up, and that company gets the job.
Nobody plans an AC repair. The house hits 90 degrees, and somebody starts dialing.
- Missed call
- Text back
- Visit booked
- Job done
- Review
WHAT WE BUILD
Six tools, one phone that never rings out
A text back within a minute of a missed call, in Spanish and English.
Nights and weekends covered, because August does not keep business hours.
A voice agent that takes the address, the unit, the system type and a callback number.
Maintenance plan renewals that go out on their own.
Landlord and property manager records that hold more than one address.
A clean hand-off to ServiceTitan, Housecall Pro or Jobber with the history filled in.
Job board steps we set up for this trade
Spanish stays Spanish, start to finish
Many calls here come in Spanish, often for a tenant or a parent. The first text goes out in Spanish and English, and the voice agent offers both. Once Spanish is saved on the card, reminders and invoices stay in Spanish.
What we do about the texting rules
We register your number and follow federal texting law (the TCPA).
Each text has your company name and a STOP option, no texts go out from 8 PM to 8 AM, and they stop once someone replies or books.
We are not lawyers, and this is not legal advice. Your customers' permission, your rules and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one with you before you sign.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way.
Sweetwater
Dense and mostly rented. Landlords call, and whoever answers gets the job.
West Miami
1950s houses on original panels and cast iron. Quotes close over weeks.
Fontainebleau
Condo work for property managers with several vendors per trade.
Hialeah, Kendall, Westchester and Doral have pages too, and the setup works anywhere in South Florida. See all the trades.
Questions we get on this call
Nobody has to. A missed call gets a text back within a minute, and the voice agent can take the address and the problem without anyone stopping work.
Not when it says something useful. The text names your company and offers a real time window. What annoys people is the voicemail nobody returns.
Yes. Renewals and seasonal tune-up reminders go out on their own and stop when the customer books.
Maybe. If your phone is already answered every time it rings, this buys you less than it costs, and we will say so on the call.
Somebody is dialing right now.
Let us walk through what happens to your missed calls today.
Book a CallFROM THE BLOG