We answer your calls, in English and Spanish

Free kit for electrical companies

The Missed-Call Kit
for electrical.

A 10-page guide for your trade, so the next call you miss still turns into a job.

Free · 10 pages · Just your name and email · English and Spanish

Where should we send it?

You download it on the next page, and a copy goes to your email.

What is inside

A dead panel or a house with no power will not wait until Monday. The emergency goes to the first electrician who answers.

  1. 01

    What counts as urgent

    Call these back first, before anything else.

    • The power is out in all or part of the home, and the neighbors have power.
    • A breaker keeps tripping.
    • It smells like burning, there are sparks, or an outlet is hot.
    • There is water near the panel or the outlets.
  2. 02

    The five questions

    Ask them in this order, on every call.

    1. Their name and the best number to call back.
    2. The job address, with the city or neighborhood.
    3. What is happening? No power, a tripping breaker, or new work like a panel or a charger?
    4. Does it smell like burning, or do they see sparks?
    5. Is it a house, an apartment, or a business?

    Before they hang up: If it smells like burning, or there are sparks or smoke, they should not touch the panel, should leave if they can, and should call 911. If the whole street is dark, it is the power company, not you.

  3. 03

    The text back

    Sent within a minute of a missed call. Change it to your own words.

    You

    Hi, this is [your company]. We saw your call. Is the power out, or is a breaker tripping? Send a photo of the panel and your address, or book here: [your link]. Reply STOP to opt out.

    Only text people who called you or gave you their number for this. The first text always carries the opt-out line.

  4. 04

    The quote that went quiet

    Two short texts. Most quotes die from silence, not from a no.

    You · Day 2

    Hi [name], this is [your company]. Did you get a chance to look at the electrical estimate? If you have a question, reply here and I will answer it.

    You · Day 7

    Hi [name]. We still have your estimate. If you want, I can hold a day for you this week for the work and the permit. Just reply YES and I will send the times.

  5. 05

    Your job board

    Every job sits in one of these columns. If you cannot say which, it is lost.

    1. Inquiry
    2. Contacted
    3. Diagnostic booked
    4. Estimate sent
    5. Approved
    6. Job scheduled
  6. 06

    Your past customers

    Once a year, one short text to the people who already know you. Only to those who agreed.

    In May, before hurricane season. A generator checked on time saves the call the day after the storm.

    You

    Hi [name], this is [your company]. Hurricane season is almost here. Want us to check your generator and panel this month? Book here: [your link]. Reply STOP to opt out.

    Send this text only to customers who agreed to receive texts, never before 8 AM or after 8 PM.

  7. 07

    The rules before you text

    Quiet hours, permission, the opt-out line, and your license. Six rules on one page.

    1. Do not send follow-up or promotional texts between 8 PM and 8 AM. Florida law asks for this.
    2. For promotional texts, like the reminder to past customers, you need the customer's written permission. Keep the proof.
    3. The first text carries the opt-out line. If someone replies STOP, ALTO or PARE, do not text them again.
    4. Always say who is texting: your company name, in the first text.
    5. Business texts are registered with the phone carriers. Without that registration, many texts never arrive.
    6. Do not pay or give gifts for reviews, and do not write fake reviews. Federal law bans it.

    Your license: Electricians in Florida work under a DBPR license (EC or ER). Put your license number on your ads, quotes, website, and truck. Customers look for it.

    This is not legal advice. YaContesta.pro is a software company, not a law firm. If you have a question about your own case, ask a lawyer.

  8. 08

    The ten-minute test

    Tonight, hear what your customer hears when nobody picks up.

    • Call your own number after 6 PM, from another phone.
    • Did someone answer, or did you get voicemail?
    • Is the voicemail in English and Spanish?
    • Did a text back arrive? How long did it take?
    • Does the text have a booking link or ask for a photo?
    • The next day, did anyone call you back without being asked?

    If you checked "no" on two or more, that is where jobs are slipping away. That is what we fix.

Free, no card

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FAQ

Questions we get on the call

No. We only ask for your name and email. You download it on the next page, and we email a copy and four more short emails for your trade over the next two weeks. Unsubscribe from any email.