Automatic Follow-Up
The follow-up you keep meaning to do.
Messages that go out on their own. They reply right away, follow up until there is an answer, and stop the second someone books or asks you to. Written in your voice, in their language.
BEFORE / AFTER
What actually changes
| Today | With YaContesta.pro |
|---|---|
| A new call waits for someone to have a free minute | A reply goes out in under a minute |
| No-shows get a shrug | A rebooking offer within the hour |
| "We meant to follow up with her" | The system already did, and stopped when she replied |
| One language, or a rough copy-paste translation | Every message exists in English and Spanish |
| Messages sent whenever someone remembers | Quiet hours built in, nothing automatic from 8 PM to 8 AM |
HOW IT WORKS
How it works
-
1
Something happens: a form comes in, an estimate gets booked, a customer does not show, a tune-up comes due.
-
2
The right message goes out, in the language the person used, written in your company's voice and approved by you ahead of time.
-
3
It keeps following up on a schedule you set, until there is an answer.
-
4
It stops the moment someone replies, books, or texts STOP. No exceptions.
WHAT COMES BUILT IN
Seven follow-ups, already written
| First reply | Goes out in under a minute, however they reached you, any hour. It asks for one thing: a photo of the problem |
| Appointment reminders | A confirmation, then a short note in the owner's name, then reminders 24 hours and 2 hours before |
| No-show follow-up | An offer to rebook within the hour |
| Not ready yet | For people who called but are not ready to book. On an open quote, the second text carries your reviews link, not a nudge |
| Past customers | Reminders on a schedule that fits your trade |
| After the job | A check-in, care tips, or a review request |
| Referral thank-you | To the person who sent them your way |
DETAILS
The specifics
BY VERTICAL
How it changes by trade
One system, four setups. Every plan runs on the same system. What changes is which questions, steps and rules apply.
Air conditioning
A text back within a minute of the missed call, with a real arrival window. Plus seasonal tune-up and maintenance renewal reminders.
Electrical
Quote follow-up that runs for weeks, not days, because a panel upgrade is decided slowly.
Plumbing
A text back on missed emergency calls, and separate steady follow-up on approved work that never got scheduled.
Roofing
Referral thank-you to whoever sent the work, and quote follow-up that keeps running through claim and approval delays.
SOUTH FLORIDA
Two things South Florida companies ask for all the time and rarely get. First, messages that know this market calls at night: a reply right away after hours, but no follow-up that lands at 2 AM. Second, Spanish messages that read like a person wrote them. In Miami, everyone can tell when they were not.
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FAQ
Questions we get on the call
Only if you write it that way. We write the first draft in your voice, and you approve every message.
Yes. Per customer, right away.
The forms ask for permission to text, and STOP, ALTO and PARE are honored on their own. Your permission policy is yours. See the Texting Rules page.
One thing: a photo of the problem. A photo of the unit, the panel or the leak lets the tech arrive with the right part, and a customer who sends one has already decided to talk to you.
Yes. Half an hour after the booking confirmation, a short text in the owner's name: a person saw the visit, and text here if anything changes. The owner writes it once, in their own words, and the system sends it.
See it set up for your company.
Book a 30-minute call and see the messages written in your voice before anything sends.
FROM THE BLOG