A storm put a tree on the fence last night. They are calling every crew they know.
A text back on every missed call, storm weeks covered, and booking in both languages, for lawn, landscape and tree companies across west Miami-Dade.
The call comes while the mower is running
Most of the work is quiet. Same yards, same day, every week. Then a storm comes through, and every phone in town rings at once.
A homeowner with a tree on the fence does not leave a voicemail and wait. They call the next number, and the one after that. Somebody looking for a weekly cut does the same. The crew that answers gets the yard. The others never know they were called.
And the phone is in somebody's pocket, next to a running mower. Nobody hears it ring.
One phone that never rings out
A text back within a minute of the missed call, in the language they called in. It asks for the address and what they need, so you call back ready.
Storm weeks covered, and nights and weekends too. After a hurricane, every caller gets an answer and goes on a list in order, even when you cannot get there yet.
A voice agent that takes the address, the job, photos by text and a callback number. It books the estimate visit. It does not quote the work. That stays with you.
Route customers who stay on the route. Visit reminders go out on their own, and when rain moves a day, one notice goes to the whole route.
Property manager and association records that hold more than one address, so a repeat caller is not a new lead every time.
A clean hand-off to Jobber or Housecall Pro, so the job starts with the address and the notes already filled in.
Job board steps we set up for this trade
Spanish stays Spanish, start to finish
In this market the call often comes in Spanish. The person calling may be the owner, a tenant, or a son calling for his mother. An English-only auto-reply says: this company is not for us.
Spanish stays Spanish here: the text back, the visit time, the reminder, the voice agent and the invoice follow-up. Your crew lead can keep the call in Spanish.
What we do about the texting rules
Texting customers has rules. Phone carriers block business texts from numbers that are not registered, and federal law (the TCPA) says what you may send and when.
We register your number during setup. Every text carries your company name and a STOP option. No texts go out between 8 PM and 8 AM. The messages stop the moment somebody replies or books.
Your customers' permission to be texted is yours to keep, not ours. That matters most after a storm, when lists get built in a hurry. We say so plainly on the Texting Rules page instead of letting you find out during a dispute.
We are not lawyers and this is not legal advice. Your rules, your training and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one on the call before you sign anything. This is a starting point, not a certified list.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way, so each page says something specific and true about it.
Sweetwater
Dense and mostly rented. The caller is often a landlord who needs a yard cleaned up before a new tenant, and the job goes to whoever answers.
West Miami
A square mile of 1950s houses on older lots with big trees. Referral work, and weekly customers who want the same crew each time.
Fontainebleau
Condo and association grounds, where the caller is a property manager with several vendors per trade.
Hialeah, Kendall, Westchester and Doral have their own pages too. Outside those? The setup is the same, and it works anywhere in South Florida. See all the trades.
Questions we get on this call
Nobody has to. A missed call gets a text back within a minute. The voice agent can take the address and the job without anyone stopping the mower.
Every caller gets a reply and goes on a list in order, with the address and photos if they send them. You decide who gets a visit first. The text never promises a time you did not set.
No. It takes the details and books an estimate visit. Pricing a tree removal or a new bed is your call, after you see the job.
Yes. Visit reminders go out on their own. When rain moves a day, you can send one notice to the whole route at once.
Good. This sits in front of it and hands over jobs already booked, with the address and notes filled in. We confirm the setup on the call.
Maybe. If your phone is already answered every time it rings, this buys you less than it costs, and we will say so on the call.
Somebody is dialing right now.
Let us walk through what happens to a missed call at your company today, and what it would take to keep it.
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