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Free kit for impact windows companies

The Missed-Call Kit
for impact windows.

A 10-page guide for your trade, so the next call you miss still turns into a job.

Free · 10 pages · Just your name and email · English and Spanish

Where should we send it?

You download it on the next page, and a copy goes to your email.

What is inside

When the hurricane watch goes out, everyone calls the same day. The customer who does not hear from you calls the next company.

  1. 01

    What counts as urgent

    Call these back first, before anything else.

    • A storm is coming and the home has no protection.
    • A window or a glass door is broken.
    • A shutter will not close or came off its track.
    • A door or window will not lock.

  2. 02

    The five questions

    Ask them in this order, on every call.

    1. Their name and the best number to call back.
    2. The job address, with the city or neighborhood.
    3. Is it a repair, new shutters, or impact windows and doors?
    4. About how many windows and doors?
    5. Do they own the home, rent it, or live in a condo with an association?

    Before they hang up: If glass is broken, they should keep kids and pets away and not touch it with bare hands. If a storm is coming and the window is open, they should stay in a room with no windows. If someone is cut, they should call 911.

  3. 03

    The text back

    Sent within a minute of a missed call. Change it to your own words.

    You

    Hi, this is [your company]. We saw your call. Is it about windows or shutters? Send photos of the windows and your address, or book the visit here: [your link]. Reply STOP to opt out.

    Only text people who called you or gave you their number for this. The first text always carries the opt-out line.

  4. 04

    The quote that went quiet

    Two short texts. Most quotes die from silence, not from a no.

    You · Day 2

    Hi [name], this is [your company]. Did you get a chance to look at the window quote? If you have a question about the permit or the products, reply here.

    You · Day 7

    Hi [name]. We still have your quote. Hurricane season comes every year. If you want, I can hold a day to measure. Just reply YES and I will send the times.

  5. 05

    Your job board

    Every job sits in one of these columns. If you cannot say which, it is lost.

    1. Inquiry
    2. Contacted
    3. Measure visit
    4. Quote sent
    5. Approved
    6. Permit and install

  6. 06

    Your past customers

    Once a year, one short text to the people who already know you. Only to those who agreed.

    In February, far from the season. There is time to measure, pull the permit, and install before June.

    You

    Hi [name], this is [your company]. Hurricane season starts in June. Want us to check your shutters or quote the windows you still need? Book here: [your link]. Reply STOP to opt out.

    Send this text only to customers who agreed to receive texts, never before 8 AM or after 8 PM.

  7. 07

    The rules before you text

    Quiet hours, permission, the opt-out line, and your license. Six rules on one page.

    1. Do not send follow-up or promotional texts between 8 PM and 8 AM. Florida law asks for this.
    2. For promotional texts, like the reminder to past customers, you need the customer's written permission. Keep the proof.
    3. The first text carries the opt-out line. If someone replies STOP, ALTO or PARE, do not text them again.
    4. Always say who is texting: your company name, in the first text.
    5. Business texts are registered with the phone carriers. Without that registration, many texts never arrive.
    6. Do not pay or give gifts for reviews, and do not write fake reviews. Federal law bans it.

    Your license: Impact windows and doors are installed by a DBPR-licensed or Miami-Dade-registered contractor, and the products need a Miami-Dade NOA or Florida Product Approval. The law asks for the license number on your ads and quotes, so put it on your website and your truck too.

    This is not legal advice. YaContesta.pro is a software company, not a law firm. If you have a question about your own case, ask a lawyer.

  8. 08

    The ten-minute test

    Tonight, hear what your customer hears when nobody picks up.

    • Call your own number after 6 PM, from another phone.
    • Did someone answer, or did you get voicemail?
    • Is the voicemail in English and Spanish?
    • Did a text back arrive? How long did it take?
    • Does the text have a booking link or ask for a photo?
    • The next day, did anyone call you back without being asked?

    If you checked "no" on two or more, that is where jobs are slipping away. That is what we fix.

Or let us answer for you.

YaContesta.pro does this for you: it answers, sends the text back in under a minute in the customer's language, and books the job. From $199 a month, plus a $250 setup.

Get the free kit Book a 30-minute call See pricing

How it works for impact windows · (305) 209-8453

YaContesta.pro · Missed-Call Kit

Impact windows

1. What counts as urgent

  • A storm is coming and the home has no protection.
  • A window or a glass door is broken.
  • A shutter will not close or came off its track.

3. The text back

Hi, this is [your company]. We saw your call. Is it about windows or shutters? Send photos of the windows and your address, or book the visit here: [your link]. Reply STOP to opt out.

Page 4 of 10

Free, no card

Start with your own phone.

Use these today with your own numbers. None of them asks for a card.

FAQ

Questions we get on the call

No. We only ask for your name and email. You download it on the next page, and we email a copy and four more short emails for your trade over the next two weeks. Unsubscribe from any email.