One Shared Inbox
One thread per customer. However they reached you.
Texts, email, calls, web chat and Google Business Profile messages, all in one conversation. No more asking the office what they told her last Tuesday.
BEFORE / AFTER
What actually changes
| Today | With YaContesta.pro |
|---|---|
| Text, email, and voicemail in three different places | One thread per person, every channel |
| "What did we already tell her?" | Full history, visible to whoever picks up next |
| A missed call just disappears | A missed call gets a text back, saved on the record |
| The office texts from a personal phone | Everyone texts from the company number, through the app |
| No record of who is handling what | Every conversation has a name on it |
HOW IT WORKS
How it works
-
1
Every text, email, call, web chat or Google message lands in one thread per customer. It does not matter how it started.
-
2
Your team replies from the company number, whether they are in the office or on their own phone through the app. No personal numbers get out.
-
3
Private notes let your team talk to each other inside the thread. The customer never sees them.
-
4
The full history, every message, every call recording and written transcript, stays on the record. You can search it later.
DETAILS
The specifics
BY VERTICAL
How it changes by trade
One system, four setups. Every plan runs on the same system. What changes is which questions, steps and rules apply.
Air conditioning
The missed-call text back is the big one here. The call that would have gone to voicemail gets an arrival window instead.
Electrical
Fast replies by text and web chat on quote questions. Scheduling and access only. Never a price quoted sight unseen.
Plumbing
One thread per property. An emergency and an open repipe quote at the same address stay together. A call that would have gone to voicemail gets an answer in seconds.
Roofing
Storm season calls sorted by property. The adjuster, the customer and the crew all read the same thread, not three different ones.
SOUTH FLORIDA
An office in Sweetwater or West Miami handles calls and texts in two languages all day. A shared inbox with saved replies in both languages helps. The person answering does not have to be the one bilingual person on shift. Anyone can send a correct, natural Spanish reply.
FAQ
Questions we get on the call
Usually yes. We either move it over or forward it. We confirm which on the call.
Yes, through the app. Nobody hands out a personal number.
Not right now. The inbox covers texts, email, calls, web chat and Google Business Profile messages. Those are the channels where delivery and STOP requests work the way they should. Social messages are on the list, but we would rather ship what works than promise what does not.
See it set up for your company.
Book a 30-minute call and see what your texts, calls and emails look like in one place.
FROM THE BLOG
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