The AC died at six on a Tuesday.
They are calling three companies.
We answer the phone in English and Spanish for South Florida trade contractors. Every missed call, form, text or web chat gets a reply in under a minute, in the language they used. And every one lands on a job board you can see.
EN / ES
Bilingual end to end
< 1 min
First reply, set up that way
24 / 7
Including nights & weekends
Built for South Florida contractors
Made in South Florida
Built for the trades here, not a national template
Month to month
No contract, cancel anytime
English & Español
We write the Spanish ourselves
Serving Miami-Dade
Sweetwater · West Miami · Fontainebleau
Four trades. One phone problem. Set up differently for each.
A dead AC, a water heater, a panel upgrade and a storm-damaged roof are very different jobs. But they get lost the same way: the call is answered too slowly, in the wrong language, and the owner never finds out until the month comes up short.
Emergency calls
The AC died at six on a Tuesday in August.
Nobody plans an AC repair. The unit stops. The house is 90 degrees by evening. Somebody starts dialing. They do not leave a voicemail. They hang up and call the next number until a person picks up.
Miss a call, and the caller gets a text with a real arrival window, not a promise to call back
Nights and weekends covered, because August does not keep business hours
Maintenance plan renewals that go out on their own
Job board steps we set up for this trade
New call → Texted back → Diagnostic scheduled → Diagnostic done → Quote sent → Job scheduled → Won / Lost
Emergency + quoted work
Water is already on the floor.
Plumbing is two businesses on one phone. The burst pipe someone is calling about right now. And the repipe you quote once and they decide on over two weeks. Most companies handle neither one well.
A reply in seconds on emergencies, before they dial the next number
Follow-up on repipe and sewer quotes that keeps going for weeks
Approved work that never got on the calendar, followed up on its own
Job board steps we set up for this trade
New call → Texted back → Dispatched → On site → Quote sent → Approved → Scheduled / Complete
Panels, rewires, EV
You did not lose on price. You lost on follow-up.
The money is not in the service call. It is in the panel upgrade and the rewire. You quote it once and the customer takes weeks to decide. Three companies quote it. Two never follow up. Both think they lost on price.
Quote follow-up that runs for weeks, because panels are decided slowly
Permit and inspection dates kept on the job record
Tracks who referred the job, since most work comes from a past customer
Job board steps we set up for this trade
New call → Texted back → Site visit → Quote sent → Follow-up running → Approved → Permitted / Scheduled
Storm season
Storm season is the whole business.
For a few weeks after a storm the phone does not stop. Those are the exact weeks nobody can answer it. The calls you miss are the ones that would have paid for the slow season.
Missed calls get a text back in the weeks nobody can reach the phone
Inspections keep getting booked when every estimator is out
Claim and adjuster steps on the board, so a stuck job looks different from a dead one
Job board steps we set up for this trade
New call → Texted back → Inspection scheduled → Inspection done → Quote sent → Claim / Approval → Scheduled / Complete
The call comes in Spanish. So does everything after it.
You already know your market. The first hello is not the problem. The eighth message is. The text back goes out in English. So does the reminder, the quote, the link to change the time. One of them slips, and the customer decides you are not for them.
YaContesta.pro notes the language on the first call and keeps it. A Spanish call gets a Spanish confirmation, a Spanish reminder, a Spanish voice agent, and a Spanish link to change the time. The job card shows ES so the right technician picks it up.
Automated first response
Buenas noches. Con gusto. Tenemos un técnico disponible mañana a las 8:00 AM o a las 10:30 AM. ¿Cuál le conviene?Enviado 9:41 PM · 22 segundos después
And so does everything after it
Automated first response
Good evening, and thanks for reaching out. We have a technician open tomorrow at 8:00 AM or 10:30 AM. Which works better for you?Sent 9:41 PM · 22 seconds later
And so does everything after it
Spanish before they are a customer, not after
A Spanish website and a Spanish flyer are easy. The call that comes in at 9:41 PM is not. That is what we build for. We write the Spanish ourselves, because machine-translated Spanish sounds foreign in Miami, and that is worse than English. It tells the customer you tried, but not hard enough.
The report nobody has run
Say a company books almost half its English calls and only a fifth of its Spanish ones. That is not a marketing problem. It is a language problem on the phone, and nothing in a normal setup measures it. Most companies cannot even pull that number, because nobody built the report.
Made-up numbers, to show the idea. What we can tell you is whether your own numbers look like that, because the report comes with every plan.
In Sweetwater, West Miami and Fontainebleau, most homes speak Spanish.
How calls get lost. And how we stop it.
Most companies lose 40% or more of their callers before anyone books an estimate. Here is why, and what YaContesta.pro does about it.
The old way
Why 40% of callers never book
Phone tag and voicemails
The tech is under a house. Nobody is at a desk. Nobody is free at 7 PM. The company that answers first usually gets the job, and it is rarely the one still on a job.
Website forms nobody sees
A contact form sits in a shared email inbox for a day or two. By then the customer has booked someone else.
No idea where each call stands
Spreadsheets and sticky notes can't tell you who needs a follow-up, who went quiet, or who is ready to book today.
Quotes that get sent once
A panel upgrade or a repipe gets quoted once and forgotten. Nobody follows up. The customer goes cold. Everyone thinks they lost on price.
The YaContesta.pro Way
Every call answered, every call tracked
A text back in seconds
Every new web form gets a text and an email within 30 seconds, in the language they wrote in. They can reply, and you see it.
One inbox for the whole team
Every text, email and web chat lands in one shared inbox. One thread per customer. Your whole team sees the same thing.
A job board you can see
See where every call stands at a glance, from first call to estimate booked to job on the schedule. Nothing falls through the cracks.
Booking forms that ask the right questions
The form gets the address, the unit, what is broken, and permission to text. The tech rolls up already knowing the job.
EN/ES
Every message in the language they wrote in
24/7
Answered including nights and weekends
< 1 min
Set up to reply in under a minute
1
Job board, instead of a spreadsheet and an inbox
Eight tools. One system.
Each one works on its own. Together they do one job: a call comes in, in either language. It gets answered in under a minute. It moves across a board you can see. And it lands in your dispatch software with nothing missing.
Bilingual Booking Forms
One form, both languages, so they never drift apart. It asks for the service, the address and unit, how urgent it is, how to get in, and when they want you there. Goes on any website.
Your web person pastes two lines on your contact page.
That is the whole install. We can do it for you.
Visual Job Board
Two boards, both already built. The main job board with 9 steps, and a 4-step board for quotes waiting on an answer. Work you quoted and never scheduled stays in front of you instead of going quiet.
One Inbox & Mobile App
Texts, email, recorded calls and web chat, all in one thread per customer, in order. Your whole team sees the same history. The mobile app is included and has the same security as the desktop version.
Automatic Follow-Up
Messages that go out on their own. They reply right away, follow up until there is an answer, and stop the second someone books, replies, or asks to be left alone. Written in your voice and their language. You approve them before anything sends.
AI Voice Agent
Picks up after hours, when your line is busy, or on every call. Offers English or Spanish right away. Takes the address, the unit and what is wrong, and books a real open slot on your calendar. It says it is an automated assistant, and it never quotes work it has not seen.
Reports That Show Jobs Won
Calls and jobs won, by where they came from, which tech, which area and which language. That includes the English-versus-Spanish split most companies have never seen. Reviews, reply times and after-job surveys sit next to them.
Reviews & Reputation
This is the part that brings in more calls, not just more booked ones. After every finished job, a review request goes out in the customer's language. Your Google Business Profile is connected, and you approve every reply before it posts.
Replies drafted for you, published only after you approve them.
Past Customers & Open Quotes
Past customers and approved quotes that never got scheduled, texted in batches instead of sitting in a spreadsheet. There is no per-contact fee, so a big list costs the same as a small one.
Respects quiet hours. Stops when they reply, book or text STOP.
You don’t start from a blank account.
This is what is already built when you log in: two job boards, four sets of automatic messages, and the booking questions your trade actually needs. All of it in English and Spanish. Change what you want. Most companies edit a few lines and go live.
Board 1: New calls, from first ring to booked job
Where you will spend most of your time.
Sends the first text and email right away, and alerts your office
The customer gets a booking link and a short form about the job
Someone on your team confirms the address, how to get in, and what the job is
The customer booked online, or your office booked the estimate for them
The tech has seen the job. Waiting on the customer to say yes
The customer said yes. The job goes to your dispatch software (ServiceTitan, Housecall Pro, Jobber)
On the schedule. Your dispatch software takes it from here for the truck and the invoice
No answer after 3 tries. A slower check-in starts, one message every few weeks
Out of your area, or they went with someone else. All messages stop
Board 2: Quotes waiting on an answer
This is where most companies lose the most money. Keeps the customer warm until you can get there.
Tagged by job type (AC replacement, repipe) and by who is paying: owner, tenant or association
A text goes out on its own: "Hi Carlos, still thinking about the panel upgrade? Happy to answer questions."
Your office gets an alert when a slot opens up on a tech's calendar
They said yes. The job moves back to the main board on its own
Tags that sort every job
Every tag comes in English and Spanish. The language a customer uses follows them through the whole system.
Type of job
Language & status
Who is paying
Stop & pause
4 sets of automatic messages
Already written and ready on day one.
Sequence A, First reply in seconds, in their language
Trigger: A form comes in, a text comes in, or a call is missed. Any hour.Sequence B, Appointment reminders
Trigger: An estimate is booked on your calendarSequence C, Hand-off to your dispatch software
Trigger: The job moves to Approved / Sent to DispatchSequence D, Checking back in, at a human pace
Trigger: A job sits in Went QuietBooking questions
Know the job, how to get in, and when to show up before the truck rolls.
English or Español. Sets the language of every message after
AC: no cooling or no power · Plumbing: leak, clog or no hot water · Electrical: breaker, panel or outlet · Roofing: leak or storm damage
Where the truck is going, including gate codes and unit numbers
Homeowner, tenant, landlord, property manager or association board
Water running right now, no cooling, or it can wait for a scheduled slot
Mornings, evenings, weekends, or after a workday
Past customer, another trade, Google, website, Angi or Thumbtack
Attic, crawlspace, roof or panel access, and whether somebody needs to be home
Connect your calendar and your number, and it runs.
The setup guide walks you through linking your business line, your calendar and your website form. You can do it in one sitting. Moving your number over and registering it with the carriers takes a few extra days before you can go live.
Built for west Miami-Dade. Works across South Florida.
Each neighborhood loses calls in its own way, so each one gets its own page instead of a paragraph here.
Sweetwater, FL 33172
The second call goes out ninety seconds after the first one hits voicemail.
What we build hereWest Miami, FL 33144
A referred caller phones once. If it rings out, they do not phone twice.
What we build hereFontainebleau, FL 33172
The caller is a property manager with four vendors on speed dial.
What we build hereAlso Hialeah · Kendall · Westchester · Doral · Homestead · Miami Lakes · South Miami · Coconut Grove · Fort Lauderdale. Outside South Florida? The setup is the same, and we do it over the phone and screen share. See full coverage.
Texting customers has rules. Here is who handles what.
This system sends texts in your company’s name, and the law has rules about that. Three parties share the work. The software company keeps the system secure. We set it up the right way. And your company owns the part no vendor can take: your rules, your training, and your customers’ permission to be texted.
The software
Keeps your data encrypted, controls who can log in, and logs every login.
We set up
Carrier registration, STOP handling, quiet hours, and stopping when someone replies.
Your company
Your rules, your training, who on your team can do what, and your customers' okay to be texted.
No product is “TCPA certified,” ours included. That certification does not exist. The companies we rely on, the agreements between them, and what we cannot yet confirm are all on the Texting Rules page. We are not lawyers and this is not legal advice.
Keep ServiceTitan, Housecall Pro or Jobber. We work in front of it.
No need to switch. YaContesta.pro answers the call, texts the customer, and books the job before it ever reaches your dispatch board.
Connects with the dispatch software you already use
Setup and carrier registration
We set up your job boards and follow-up messages, register your number with the phone carriers, and check it all before a single text goes out.
Every call and form gets a reply
Every phone call, website form and text gets a reply in seconds, day or night.
Hand-off to your dispatch software
Once a job is booked, the whole record, name, address, language, where they came from and the full history, goes to ServiceTitan, Housecall Pro or Jobber for dispatch and invoicing.
What are your unanswered calls worth?
Enter your own numbers. This shows what your unanswered calls are worth today, whether you run air conditioning, plumbing, electrical or roofing.
$489,600
In annual job value, across 17 calls a month
We will not tell you how many more you will book. Nobody honestly can. What we can say is this: how fast you reply is the one thing most companies have never worked on, and the number above is what it is worth to you right now.
Book a CallBased only on the numbers you enter. Not a forecast, an average, or a promise of results.
Plain pricing. Nothing hidden.
Every plan is $497 once to set up, then a monthly price. All eight tools, the Spanish and English setup, and carrier registration are in every plan. The plans differ in how many people log in, how many texts and calls you send, and how much support you get. Pay for the year and save about two months.
Solo
$149/mo
or ~$124/mo billed annually
+ $497 setup, one time
One truck, or a two-person office.
Crew
$299/mo
or ~$249/mo billed annually
+ $497 setup, one time
Adds the voice agent that answers in both languages, plus reports across more than one board.
Fleet
$549/mo
or ~$458/mo billed annually
+ $497 setup, one time
Adds online listings, the link to your dispatch software, and routing for more than one location.
Setup is $497 once, the same on every plan. We load your trade setup, connect your number and calendar, and walk your team through it. See the full comparison.
FROM THE BLOG
The latest three
EV chargers and generators close on a different clock
Big-ticket electrical is decided slowly and often by a business. Why it needs its own board and its own report, so service-call numbers do not hide the quoted-work numbers.
Read the postInspections from two storms ago: the roofing list worth a second call
Every inspection that became a quote that became nothing. How to pull that list before the next season and text it at a human pace, in the customer's language.
Read the postWhere do your jobs come from? Google, a neighbor, Angi: counted, not guessed
"I think most of our calls come from Google" is a feeling. Saving the source on every call and reporting jobs won by source, tech and language, so ad spend has something to answer to.
Read the postFrequently Asked Questions
Straight answers about YaContesta.pro, the rules on texting, and how it works with your dispatch software.
No. YaContesta.pro handles the front end: it answers the call, follows up, and books the job before a job exists. Then it hands the full record to ServiceTitan, Housecall Pro, Jobber, or whatever you use for dispatch and invoicing.
Your account runs on an encrypted system. Every login needs a code from your phone, and every login is logged. Each person on your team only sees what their job needs. We are not a medical product and we do not handle health records, so HIPAA does not apply here.
No. Setup is $497, one time, the same on every plan. We load the forms, job boards and follow-up texts for your trade, connect your number and calendar, register the number with the carriers, and walk your team through it. Most companies are live within a week.
The platform underneath is HighLevel. What YaContesta.pro adds is everything on top: booking forms in both languages, job boards set up for your trade, follow-up texts written for contractors, carrier registration, the voice agent, and support from people in your time zone. We would rather tell you that now than have you find out later.
A portal starts after somebody is already your customer. This works before that. The call that rings out at six. The text back that goes out in a minute. The reminder, the voice agent, the link to change the time. Someone who calls in Spanish and gets an English voicemail never becomes a customer, so they never see the portal.
It is. So do the math instead of counting subscriptions. Say your average job is worth $600. One extra job a month more than pays for the Solo plan. If you are sure you are not losing at least that many calls to voicemail or to an English-only reply, we are not worth it, and we will tell you so on the call.
Federal law (the TCPA) and Florida law both have rules on it. Phone carriers also block business texts from numbers that are not registered. We register your number during setup, put your company name and a STOP option in every text, set quiet hours, and stop every message the moment somebody replies or books. Your customers' permission to be texted is yours to keep, not ours, and we say that plainly.
Yes. Your data is yours. On request we export your contacts, form answers, permission records and job history in a spreadsheet you can open anywhere. One honest limit: the platform underneath does not promise a set export format or a deletion deadline, so what we promise is to act fast and in good faith.
Yes. ServiceTitan, Housecall Pro, Jobber, QuickBooks, and Google or Outlook Calendar. We tell you what each connection does and does not do before it goes live.
Air conditioning, plumbing, electrical and roofing. They all run the same system. The job board steps and the booking questions change by trade. The problem is the same: the call gets answered too slowly, in the wrong language.
Yes. It goes on WordPress, Squarespace, Webflow, Wix, or any site. Put it on your contact page, your book-a-service page, or both. The English and Spanish forms come from the same setup, so they always match.
A missed call gets a text back in under a minute, in the language of the call, with a real arrival window instead of a promise to call back. The voice agent can also pick up the call itself. Nothing automatic sends between 8 PM and 8 AM unless you ask for it.
Yes. Your office, your manager and your techs all work from one screen, with one thread per customer. Your team can leave private notes the customer never sees, assign a call to a specific tech, and text from the company number instead of their own phones. Every login is logged.
Have a question about your company?
Ask us on a call. Straight answers, no pitch.