Reports
The numbers your spreadsheet never gave you.
How many calls, how fast you reply, how many book, and what the jobs are worth. Split by where the call came from, tech, language, trade, and location.
BEFORE / AFTER
What actually changes
| Today | With YaContesta.pro |
|---|---|
| "I think most of our calls come from Google" | Calls by where they came from, counted, not guessed |
| No one knows how fast the company replies | Your reply time on a normal day and on the worst day, in plain sight |
| How many callers book is a feeling | How many book, by step, by tech, by language |
| Ad spend answers to no one | Job value by where the call came from |
| The English/Spanish split has never been measured | It is a report you can open any time |
HOW IT WORKS
How it works
-
1
Every call, message and result already saved by the job board and inbox feeds the report. Nothing extra to type in.
-
2
Numbers split out on their own by where the call came from, by tech or office person, by language, by trade, and by location.
-
3
You set it to go to whoever should see it: weekly to the owner, monthly to the partners.
-
4
You read it, not us. Nothing here is a black box. Every number traces back to a customer record you can open.
DETAILS
What it reports
BY VERTICAL
How it changes by trade
One system, four setups. Every plan runs on the same system. What changes is which questions, steps and rules apply.
Air conditioning
Bookings by type of job and by tech, plus how many maintenance plans renewed.
Electrical
How many quotes turn into jobs, by type of job and by where the call came from, including how many closed only after a follow-up.
Plumbing
Emergency reply time kept separate from the close rate on quoted work, because they are two different businesses.
Roofing
Storm season call volume against close rate, and how many stuck jobs were waiting on an insurance adjuster, not on you.
SOUTH FLORIDA
The English vs. Spanish split is the number South Florida companies react to most. It is a measuring problem, not a marketing problem. Most companies we talk to have never seen how their English calls book against their Spanish ones, because nothing in their tools kept the two apart. We know of no published study tying language to no-shows or finished jobs, so we will not claim one. What we can say is smaller and still useful: you cannot fix a gap you cannot see, and until now most companies could not see it.
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FAQ
Questions we get on the call
Yes. It goes to whoever should see it.
Yes. Also to Google Ads and Meta, so you can see which ads bring in jobs.
Yes. Use it fairly.
See it set up for your company.
Book a 30-minute call and ask us to run this report on your own call data.
FROM THE BLOG
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