GOOGLE REVIEWS
The reviews decide who gets called first.
Everything else here wins the call you already got. This is the part that decides how many calls come in. When somebody searches “AC repair near me,” the map results are ranked mostly on reviews, and the top three get most of the calls.
TODAY VS. AFTER
What actually changes
Reviews get asked for when somebody remembers, which is almost never.
The request goes out on its own when the job is marked done.
The ask is a link, sent days later, to a customer who has moved on.
It goes out the moment the work is done and the customer is happiest.
Spanish-speaking customers get an English review request and ignore it.
The request goes out in the language the whole job was handled in.
A bad review sits unanswered for a month.
You hear about it the same day, with a draft reply waiting for your okay.
HOW IT RUNS
From finished job to posted review
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1
Your Google Business Profile connects to the system, so reviews and ratings show up on the same screen as everything else.
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2
When a job is marked done, a review request goes out by text and email, in the customer’s language, with your name on it.
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3
One reminder follows if there is no answer. It stops the moment they leave a review, reply, or ask you to stop.
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4
New reviews land in your inbox. A reply can be drafted for you and held for your okay, so nothing posts in your name that you have not read.
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5
A report shows how many asks went out, how many replied, and your rating over time, so you can see if it is working instead of guessing.
WHAT YOU GET
What is included
- Google Business Profile connected, with reviews and ratings on one screen
- Review requests by text and email, sent on their own when the job is done
- Requests in English or Spanish, following the language already saved on the customer
- One reminder, which stops on a review, a reply, or a STOP
- New-review alerts, with draft replies held for your okay before anything posts
- A review box you can put on your own website
- A report on asks sent, replies, and rating over time
- Help reporting fake reviews through Google
BY TRADE
It does not look the same in every trade
Air conditioning
Work comes in waves, so reviews do too. A steady ask after every finished job keeps your profile from going quiet between August peaks.
Plumbing
Emergency work makes grateful customers and almost no reviews, because nobody thinks to ask at 11 PM. The automatic request does.
Electrical
Panel and rewire jobs finish weeks after the quote. The request goes out when the work is done, not when the quote goes out, so it hits the right moment.
Roofing
Storm season work comes all at once. Requests go out per job as each one finishes, instead of waiting for somebody to work through a list later.
FAQ
Questions we get on the call
No, and nobody honestly can. What we build is the ask: a request that goes out after every finished job, in the customer's language, with one reminder. Whether people write the review is up to them and the work you did. We report how many asks went out and how many replied, so you can see what is really happening.
No. Filtering the ask, or sending unhappy customers to a private form first, is against Google's rules. Every finished job gets the same request. If the work was bad, the fix is the work.
A reply can be drafted for you, but nothing posts in your name until you approve it. You get told the same day a review lands, and you can edit or throw out the draft.
We will help you report it through Google. We cannot promise it gets removed, because that is Google's call, and any vendor who says otherwise is guessing.
You need one. It is the first thing to fix if it is missing, because the map results are where most trade calls start. We will tell you on the call whether yours is set up right before selling you anything on top of it.
See it set up for your company.
Book a 30-minute call. We will walk through it with your own numbers, not a demo account.