Water is already on the floor. Nobody is leaving a voicemail.
A reply in seconds on emergencies, and quote follow-up that runs for weeks, for plumbing companies across west Miami-Dade. In English and Spanish.
Two businesses, one phone
Plumbing is two completely different businesses, and most companies run both off the same unanswered phone.
One is the emergency: a burst pipe, a backed-up main, a water heater that let go. That caller is dialing down a list right now and will stop at the first human voice.
The other is the big job: a repipe, a sewer line, a whole-house filter. That customer gets three quotes and takes two weeks. Nobody follows up, and the job goes to whoever called back.
Eight tools, one job board that shows both
A text back within a minute of the missed call, so the emergency caller gets a real answer before they dial the next number.
Quote follow-up that runs for weeks, not days. A repipe is decided slowly, and the estimate that gets a nudge is the one that gets signed.
Nights and weekends covered, since a main does not back up between nine and five.
A voice agent that takes the address, whether water is running right now, and a callback number, so you know which call to run to first.
Follow-up on approved work that never got scheduled. For most companies that is a standing pile of already-sold jobs.
A clean hand-off to Jobber, Housecall Pro or ServiceTitan with the address and history already attached.
Board stages we ship for this trade
Spanish stays Spanish, start to finish
The older houses in west Miami-Dade mean many of these calls come from Spanish-speaking homeowners who have lived there for decades. A fair share come from a tenant calling for a landlord.
The language somebody calls in is the language of everything after: the text back, the arrival window, the quote reminder and the invoice. It is one setup, so the two versions cannot drift apart.
What we do about the texting rules
Texting customers has rules. Phone carriers block business texts from numbers that are not registered, and federal law (the TCPA) says what you may send and when.
We register your number during setup. Every text carries your company name and a STOP option. Quiet hours are set. The messages stop the moment the customer replies or books.
Your customers' permission to be texted belongs to you. We say that plainly on the Texting Rules page instead of leaving it to be found out later.
We are not lawyers and this is not legal advice. Your rules, your training and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one on the call before you sign anything. Some connect more deeply than others, so this is a starting point, not a certified list.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way, so each page says something specific and true about it.
Sweetwater
Dense and mostly rented. Emergency calls where the buyer is a landlord or a manager, and the job goes to whoever answers.
West Miami
A square mile of 1950s houses on original panels and cast iron. Referral work, and quotes that close over weeks.
Fontainebleau
Condo and association work, where the caller is a property manager with several vendors per trade.
Hialeah, Kendall, Westchester and Doral have their own pages too. Outside those? The setup is the same, and it works anywhere in South Florida. See all four trades.
Questions we get on this call
That is exactly why the job board keeps them apart. Emergencies get a reply in seconds and go to dispatch. Quotes get weeks of steady follow-up. The same inbox holds both.
No. Follow-up runs on a set schedule and stops the moment the customer replies, books, or asks you to stop.
It asks the questions that let you tell, and hands off to a person instead of deciding. It books and takes details. It does not diagnose.
No. It sits in front of it. This handles everything before the job exists, then hands over the full record.
The next burst pipe is already dialing.
Let us look at what happens to a missed call at your company today, and what one recovered job a month would be worth.
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