Water is already on the floor. Nobody is leaving a voicemail.
Fast replies on emergencies and weeks of quote follow-up, in English and Spanish, for plumbing companies in west Miami-Dade.
Text back, example
Hi, we saw your call. Is the water shut off? We can be there by 8 tonight.
Goes out on its own when nobody picks up.
THE FAILURE
What does a plumbing customer need when they call?
It depends on the job: a burst pipe needs a human voice right away, and a repipe needs follow-up for weeks.
A caller with a burst pipe stops at the first voice they hear. A repipe or a sewer line gets three quotes, and it goes to whoever follows up.
- Missed call
- Text back
- Visit booked
- Job done
- Review
WHAT WE BUILD
Six tools, one job board that shows both
A text back within a minute, before the emergency caller dials the next number.
Quote follow-up that runs for weeks, because a repipe is decided slowly.
Nights and weekends covered, since a main does not back up between nine and five.
A voice agent that takes the address, whether water is running and a callback number.
Follow-up on approved work that never got scheduled.
A clean hand-off to Jobber, Housecall Pro or ServiceTitan with the history attached.
Board stages we ship for this trade
Spanish stays Spanish, start to finish
Many calls come from Spanish-speaking owners of older houses, or from tenants. The text back goes out in both languages. The quote reminder and invoice go in the language saved on their card.
What we do about the texting rules
We register your number and follow federal texting law (the TCPA).
Each text has your company name and a STOP option, no texts go out from 8 PM to 8 AM, and they stop once someone replies or books.
We are not lawyers, and this is not legal advice. Your customers' permission, your rules and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one with you before you sign.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way.
Sweetwater
Dense and mostly rented. Landlords call, and whoever answers gets the job.
West Miami
1950s houses on original panels and cast iron. Quotes close over weeks.
Fontainebleau
Condo work for property managers with several vendors per trade.
Hialeah, Kendall, Westchester and Doral have pages too, and the setup works anywhere in South Florida. See all the trades.
Questions we get on this call
That is exactly why the job board keeps them apart. Emergencies get a reply in seconds and go to dispatch. Quotes get weeks of steady follow-up. The same inbox holds both.
No. Follow-up runs on a set schedule and stops the moment the customer replies, books, or asks you to stop.
It asks the questions that let you tell, and hands off to a person instead of deciding. It books and takes details. It does not diagnose.
No. It sits in front of it. This handles everything before the job exists, then hands over the full record.
The next burst pipe is already dialing.
Let us look at your missed calls, and what one saved job a month would be worth.
Book a CallFROM THE BLOG