A storm showed up in the forecast on Monday. Everyone wants shutters up by Friday.
A text back on every missed call, nights and weekends covered, and booking in both languages, for impact window and shutter companies across west Miami-Dade.
The busy week comes with a forecast
Most of the year, window and shutter work is quoted and planned. Then a storm shows up in the forecast, and the phone does not stop.
People want panels found, shutters fixed and tracks cleared before the wind comes. They call one company, then the next, until somebody picks up. The company that answers gets the job. The others never know they were called.
The other calls keep coming too. A homeowner who got a window quote in May has a question. An inspector needs a date. And your crew is up on a ladder.
What we set up, so the phone never rings out
A text back within a minute of the missed call, in the language they called in. A real time for the visit, not a promise to call back.
Nights and weekends covered, because a storm forecast does not wait for Monday, and neither does a homeowner with bare windows.
A voice agent that takes the address, how many openings, the kind of shutter or window, and a callback number. It books the visit. It does not quote the job.
Quote follow-up on window and door jobs that keeps going for weeks, and stops the moment the customer replies or books.
Permit and inspection dates kept on the job card, with a reminder to the customer before the inspector comes.
A clean hand-off to Housecall Pro or Jobber, so the job starts with the address and the history already filled in.
Job board steps we set up for this trade
Spanish stays Spanish, start to finish
In this market the call often comes in Spanish, and the person calling is often speaking for a parent or a relative. An English-only auto-reply says: this company is not for us.
Spanish stays Spanish here: the text back, the visit time, the permit reminder, the voice agent and the invoice follow-up. Whoever picks it up can keep the call in Spanish.
What we do about the texting rules
Texting customers has rules. Phone carriers block business texts from numbers that are not registered, and federal law (the TCPA) says what you may send and when.
We register your number during setup. Every text carries your company name and a STOP option. No texts go out between 8 PM and 8 AM. The messages stop the moment somebody replies or books.
Your customers' permission to be texted is yours to keep, not ours. We say so plainly on the Texting Rules page instead of letting you find out during a dispute.
We are not lawyers and this is not legal advice. Your rules, your training and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one on the call before you sign anything. This is a starting point, not a certified list.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way, so each page says something specific and true about it.
Sweetwater
Dense and mostly rented. Shutter calls often come from a landlord or a manager, and the job goes to whoever answers first.
West Miami
A square mile of 1950s houses, many still on their old windows. Referral work, and window quotes that close over weeks.
Fontainebleau
Condo and association work, where the caller is a property manager with a building full of openings and several vendors to choose from.
Hialeah, Kendall, Westchester and Doral have their own pages too. Outside those? The setup is the same, and it works anywhere in South Florida. See all the trades.
Questions we get on this call
Nobody has to stop work. A missed call gets a text back within a minute, and the voice agent can take the address, the openings and a callback number.
No. It takes the details and books a measure visit or a service call. Your team does the quote.
Yes. The permit and inspection dates sit on the job card, and the customer gets a reminder before the inspector comes.
That is where it helps most. Follow-up on each quote keeps going for weeks and stops as soon as the customer replies or books.
No texts go out between 8 PM and 8 AM. Calls can still be answered and booked at any hour.
Maybe. If your phone is already answered every time it rings, this buys you less than it costs, and we will say so on the call.
Somebody is dialing right now.
Let us walk through what happens to a missed call at your company today, and what it would take to keep it.
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