Storm season is the whole business.
Storm season calls answered, and quote follow-up that knows when a claim is pending, for roofing companies across west Miami-Dade. In either language.
The busiest weeks are the ones you lose the most
Roofing runs on a curve nothing else in the trades runs on. For a few weeks after a storm the phone does not stop. For months after that it barely rings.
The weeks that matter are the weeks you are least able to answer. Every crew is out. Every estimator is on a ladder. The calls you miss are the ones that would have paid for the slow season.
The other half is the long tail: inspections that turned into quotes that turned into nothing. A roof is a five-figure decision, and nobody makes it on the first call.
Eight tools, built for a business with a season
A text back within a minute of the missed call, which matters most in exactly the weeks nobody can reach the phone.
Inspections keep getting booked when every estimator is out, so the backlog builds up on the board instead of disappearing.
Quote follow-up over weeks, because a roof replacement is a five-figure decision made slowly, often alongside an insurance claim.
Claim and adjuster steps on the job record. A job waiting on the insurance company looks different from a job that went cold.
Association and property manager records sorted by building, since a big share of this work is multi-unit, not single-family.
A clean hand-off to ServiceTitan, Jobber or Housecall Pro once the job is sold.
Job board steps we set up for this trade
Spanish stays Spanish, start to finish
Roofing decisions in this market are often made by a family together. The person who calls is not always the person who signs, and they are often not most comfortable in the same language.
Language is saved per person, not per household, so each person gets the quote, the schedule and the reminders in the language they actually use.
What we do about the texting rules
Texting after a storm is the riskiest texting there is, because volume spikes and lists get thrown together fast. The law does not relax after a hurricane.
We register your number during setup. Every text carries your company name and a STOP option. Quiet hours are set. The messages stop when somebody replies or books.
If you bring in a storm list, that list and the permission behind it are yours. We will tell you when a campaign looks legal but risky instead of just sending it.
We are not lawyers and this is not legal advice. Your rules, your training and your team are yours.
Read the full texting rules →Software we connect to
We confirm each one on the call before you sign anything. This is a starting point, not a certified list.
Built for west Miami-Dade. Works across South Florida.
Each area loses work in its own way, so each page says something specific and true about it.
Sweetwater
Dense and mostly rented. Emergency calls where the buyer is a landlord or a manager, and the job goes to whoever answers.
West Miami
A square mile of 1950s houses on original panels and cast iron. Referral work, and quotes that close over weeks.
Fontainebleau
Condo and association work, where the caller is a property manager with several vendors per trade.
Hialeah, Kendall, Westchester and Doral have their own pages too. Outside those? The setup is the same, and it works anywhere in South Florida. See all four trades.
Questions we get on this call
The plans are month to month with no contract, so you can move up or down as the season moves. We will tell you on the call whether your volume makes it worth it.
Claim and adjuster steps sit on the job record, so a job waiting on the insurance company looks different from one that went cold. It is not a claims system.
Then we set it up by building instead of by person. The history survives a change of property manager.
We will set up the campaign, and we will also tell you where the risk is. That list is yours, and so is the risk that comes with it.
The next storm is already on somebody's calendar.
Let us look at what your phone does in week one of a storm. Then what it would take to keep every call that comes in.
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