In Sweetwater, the second call goes out in ninety seconds.
YaContesta.pro was built in South Florida, for companies like the ones working Sweetwater. When something breaks, you are not opening a ticket in another time zone.
This market
Sweetwater is dense and mostly rented. Garden apartments, duplexes and small houses, a lot of it built between the sixties and the eighties. It is packed into a few square miles between the Palmetto and the Turnpike, next to FIU and Dolphin Mall.
The contractors working here are mostly small and family-run. Two trucks, a cell number that is also the business line, and customers who came from whoever picked up last time.
The city is heavily Nicaraguan and Cuban, and the calls come in Spanish by default. That is not a translation to do later. It is the first language of the job.
What breaks here
The AC fails at six on a Tuesday in August. The tenant calls the landlord. The landlord calls three companies in a row. The job goes to whoever answers. There is no time to call back. The second call goes out about ninety seconds after the first one hits voicemail.
The other break is the crew itself. When the person answering the phone is also the person under the house, the phone rings out. Every hour on a job is an hour the next job's call goes unanswered. And you never find out which ones you lost.
What we build
What we build for Sweetwater contractors
Trades that are busiest here
Air conditioning first, then plumbing. In a rental market this dense, both are emergencies with a landlord on the other end of the phone.
Local support
Setup and support happen by phone and screen share, in English or Spanish, from people in your time zone.
We know Sweetwater. The Spanish is written by people who live here, and the setup already knows a landlord calls three companies in a row.
Frequently asked
Do you work with contractors in Sweetwater?
Yes. Sweetwater has its own page because the work here is different. We work across Miami-Dade and Broward.
What is different about Sweetwater work?
It is dense, mostly rented, and the calls are emergencies. The person paying is often a landlord or a property manager, not the person in the unit. The job goes to whoever answers first.
How fast does the text back go out?
Under a minute after the missed call, in the language of the call, with a real time slot instead of a promise to call back.
My whole crew is in the field. Who answers?
That is the point. A missed call gets a text right away, and the voice agent can take the address, the unit and a callback number without anyone stopping work.
Do the Spanish texts sound translated?
No. They are written by bilingual people, not run through a plugin. The Spanish and English come from the same setup, so they say the same thing.
Can it handle a landlord with several units?
Yes. One record can hold more than one property, so a repeat caller does not show up as a brand-new lead every time something breaks.
Can I keep my current number?
Usually yes. We either move it over or forward it. We confirm which on the call before anything changes.
What does it cost?
Three plans, billed monthly: Solo at $149, Crew at $299, and Fleet at $549. Paying yearly is cheaper. Every plan includes the Spanish and English setup and the same core system.
See it set up for a Sweetwater company.
A 30-minute call. You know the price before you decide, and there is no obligation past the call.
FROM THE BLOG
Posts about this
The board that replaces the notebook on the dash
Where does each call stand right now? A card per call, a step per stage, a color when one has waited too long. What the office sees at 7 AM instead of asking three people.
Read the postThe landlord calls three companies in a row. How the second one wins
Sweetwater is dense and rented. The tenant calls the landlord, the landlord calls down a list. The second call goes out ninety seconds after the first hits voicemail.
Read the postWho answers your AC line at 9 PM?
The AC dies at night and the caller does not leave a voicemail. What an automated voice should do on that call, and what it must never do.
Read the post